Client Portal
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Client Portal
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Your client portal is nearly here. In the meantime, booking and support continue as usual on our main site.
Where is my request?
Enter the request number from your confirmation email and the same email address you used when contacting us.
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Client Portal
Welcome
Take the portal for a spin with a built-in test account. Everything is sample data; payments are simulated.
Or sign in with the test credentials
Client: [email protected] · Staff: [email protected] · Password for both: deskside-test
Access your visits, requests, devices, and care plan.
or use email
Create an account with the same email to keep this receipt and request together.
Two-factor verification
Scan this code with your authenticator app, then enter the 6-digit code.
Manual key:
Enter the 6-digit code from your authenticator app.
Or just book a visit
Pay securely and you're booked; your receipt arrives by email. If you ever create an account with that same email, everything shows up there automatically.
Welcome
Your services, requests, and receipts in one place.
Fixed, or your money back. Call (615) 852-5565. Help & Safety
Membership
Choose ongoing support or manage your current plan.
Request a service
Choose a service below. Online checkout is available only after the production launch gate passes.
My requests
My receipts
Member profile
Devices
Email updates
Choose which updates about your requests we email you. Turned off, we never send that email.
Display
Adjust how the portal looks on this device. This choice is saved only in this browser.
Increase text size throughout the portal for easier reading.
Self-help & scam alerts
Quick answers for common problems, plus how to spot scams that target people like you. We're always a phone call away if you'd rather just ask us.
Today at Deskside
Requests, scheduled work, and operational issues that need attention.
Requests
Service workspace
Every request in one queue. Filter by state, or search a reference, name, or email.
Visits and requests
Confirmed visits by week. Select a day to see its jobs in order.
Where we travel
A home visit is only bookable at a postal code mapped to an active zone. Everything else is refused at checkout.
Availability and capacity
Operating hours, closures, technicians, recurring shifts, and time off. These decide what the booking form can offer.
Customer directory
A concise view of contacts and service history, assembled from verified requests.
Payments and receipts
Review payment records and issue audited partial or full refunds through Stripe.
Offer catalog
Add a service, price it and set its scope in a draft, then publish it, revise it, or retire it.
Campaigns and codes
Create customer-facing Stripe promotion codes with explicit limits and lifecycle controls.
Care Plan clients
Plan status, renewal timing, and accounts that need billing attention.
Customer experience
What the public site offers: booking availability, announcements, and featured services.
Business performance
Revenue, clients, workload, discounts and satisfaction, over the window you choose.
Staff activity
Who claimed, assigned or changed a request, who changed access or a global setting, and when.
Who may sign in
Add a staff member, set what they may do, and pin the authenticator they are held to. Nobody reaches the portal until both steps are done.
Global switches
Settings that govern the portal and the public website. They apply to everyone on the next page load, not just to you.
System health
Queued mail and payment reconciliation. Read-only: these report, they do not repair.