Keep track of
your requests.
Follow your requests, find your receipts, and keep your household's technology details together.
Back to desksidetech.com
Client Portal
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Your client portal is nearly here. In the meantime, booking and support continue as usual on our main site.
Where is my request?
No account needed. Enter the request number from your confirmation email and the same email address you used when contacting us.
For your privacy, this browser can check up to 8 times every 15 minutes.
Sign in to your portal
Take the portal for a spin with a built-in test account. Everything is sample data; payments are simulated.
Or sign in with the test credentials
Client: [email protected] · Staff: [email protected] · Password for both: deskside-test
Access your visits, requests, devices, and care plan.
or use email
Create an account with the same email to keep this receipt and request together.
Trouble signing in? Call or text (615) 852-5565. We answer Monday to Saturday, 8:00 AM to 8:00 PM.
Two-factor verification
Scan this code with your authenticator app, then enter the 6-digit code.
Manual key:
Enter the 6-digit code from your authenticator app.
Or just book a visit
No account needed. Pay securely and receive your receipt by email. Use the same email if you create an account later to see your requests and receipts.
Welcome
View your requests, read updates from Deskside, and find your receipts.
Fixed, or your money back. Call (615) 852-5565. Help & Safety
My requests
Open a request to read updates, send a message, or see what happens next.
Request a service
Choose a service below to see the details and available booking options.
My receipts
Membership
Choose ongoing support or manage your current plan.
Your contact details
How we reach you about your requests and visits.
Your devices
Keep a list of the technology in your household so we know what you use.
Email updates
Choose which request updates you receive by email. Turn an option off to stop those emails.
Display
Adjust how the portal looks on this device. This choice is saved only in this browser.
Increase text size throughout the portal for easier reading.
Self-help & scam alerts
Find answers to common tech problems and learn how to recognize scams. You can also call us for help.
Today
Needs you
Requests
Open the requestsRequests
Every request, by where it is. Filter by state, or search a reference, name or email.
Requests /
Request
Schedule
Central time.
Where we travel
A home visit is only bookable at a postal code mapped to an active zone. Everything else is refused at checkout.
Availability and capacity
Operating hours, closures, technicians, recurring shifts, and time off. These decide what the booking form can offer.
Customers
Everyone who has asked for help or paid, known by their email, or by their phone number when there is no email.
Every customer
Customers / Customer
Customer
Money
Every payment, refund, dispute and payment link, as Stripe reported it.
Every money item
Disputes
Owed to you
Payouts to your bank
Stripe connection
Payment
Payments and receipts
Review payment records and issue audited partial or full refunds through Stripe.
Offer catalog
Add a service, price it and set its scope in a draft, then publish it, revise it, or retire it.
Campaigns and codes
Create customer-facing Stripe promotion codes with explicit limits and lifecycle controls.
Care Plan clients
Plan status, renewal timing, and accounts that need billing attention.
Customer experience
What the public site offers: booking availability, announcements, and featured services.
Business performance
Revenue, clients, workload, discounts and satisfaction, over the window you choose.
Staff activity
Who claimed, assigned or changed a request, who changed access or a global setting, and when.
Who may sign in
Add a staff member, set what they may do, and pin the authenticator they are held to. Nobody reaches the portal until both steps are done.
Global switches
Settings that govern the portal and the public website. They apply to everyone on the next page load, not just to you.
System health
Queued mail and payment reconciliation. Read-only: these report, they do not repair.